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SHIPPING&RETURNS

DELIVERY OPTIONS & CHARGES

International:

  • Straps: FREE OF CHARGE (by post)

  • Stainless steel bracelets: FREE OF CHARGE (by courier)

  • Watches : FREE OF CHARGE (by courier)

Please note all of the above prices are per order. We do not charge extra for orders with multiple items.

DELIVERY TIMES

Delivery times vary depending on where you are across the world:
EUROPE: 5-7 days (by courier) - 15-30 days (by post)
US + CANADA: 5-10 days (
by courier) - 20-40 days (by post)
AUSTRALIA, HONG KONG, DUBAI: 5-10 days 
(by courier) - 20-40 days (by post)

Delivery times are indicative and not binding. There may be delays due to strikes, overloading, understaffing and customs clearance that we have no control on.

If you don’t live in any of these countries please e-mail us at info@armandnicolet.com for availability.

Please note that during periods such as summer/Christmas holidays or when a product is temporarily unavailable, there may be some delay to the timings quoted. We endeavour to minimise these delays and keep customers informed where there are exceptional delays.

VALUE-ADDED TAX & IMPORT DUTIES

For orders with billing addresses outside Switzerland, there will be duties applied by customs.

The recipient will be responsible for any duties and other charges which may be due.

Please note that customs policies vary from country to country and so to be absolutely clear we recommend you contact your local customs office for further information.

As a helpful guide we have provided a facility below where you can estimate any import duty which may be due.

https://www.freightos.com/freight-resources/import-duty-calculator/

NB: You should be aware this is an external service, and we can’t guarantee it to be accurate in your specific case.

Please note international shipments may, from time to time, be subject to cross border inspections by customs authorities.

For orders with billing addresses outside of Switzerland, there will be duties applied by customs.

WILL YOU UNDER-REPORT THE VALUE OF MY INTERNATIONAL PACKAGE?

No, by law we are required to state the correct selling price of the item purchased. If we under-declare this value, and it is picked up by customs, both the sender and the recipient will be liable for fines.

WHICH COUNTRIES DO YOU DELIVER TO?

We deliver to the EU, Canada, USA, Australia, Dubai and Hong Kong.
If you don’t live in any of these countries please e-mail us at info@armandnicolet.com for availability.

RETURNS

All returned items must be returned within 30 Days.

Items should be:

  • In their original packaging.

  • In new condition.

  • Must include all packing material, warranty cards, manuals, and accessories.

  • Shipped via insured service by courier with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages. Also shipping charges or any duties paid upon receipt won't be reimbursed. We will reimburse only the price paid for the purchased item.

We reserve the right to refuse any return if:

  • There are any signs of wear.

  • Parts of the item are missing.

  • The color of the items received is slightly different from the pictures on our website. This is normal due to the difference between natural light and screen settings.

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